Warranty Registration

Complete warranty registration

Warranty

Marketday Pty Ltd ABN 59 650 331 141

0480 631 606

PO Box 292, Lutwyche Qld 4030

info@marketday.life

Warranty Against Defects

  1. Disclaimer
    1. Your participation in shopping activities of any kind, and your preparation for such activities is your sole responsibility. 
    2. None of our Products may be used for carrying any human or live animal, regardless of size or weight. DOING SO MAY CAUSE INJURY OR DEATH.
    3. Unless clearly and unambiguously labelled otherwise, each of our Products is NOT A SAFETY DEVICE, and is designed only to fulfil a limited purpose. YOU MUST TAKE ALL NECESSARY STEPS TO USE YOUR PRODUCT SAFELY, including reading all use and care instructions. If you have any doubts about the safe use of a Product, we recommend that you take all necessary training and guidance.
    4. Our Product has parts which may wear over time, and are designed to wear in preference to other parts of the Product, or other Products. Examples include but are not limited to wheels and those subjected to high loadings, abrasion or rubbing. These parts are not covered by the warranty below, as they are consumables and their lifespan will vary with your use of the Product.  You are responsible for inspecting and replacing any components and consumables that become worn or damaged through use.  
    5. Consumables and spare parts are available from us, and if you require replacement parts, please visit our website at https://marketday.life, and if you cannot find what you need then contact us.
    6. Use of modified or third party components with the Product may be UNSAFE, and will void the warranty.
  2. The meaning of "Warranty Period" in relation to this warranty
    1. All of our products are covered by this Warranty Against Defects, except those that are consumables, as labelled or as defined in this Warranty Against Defects.
    2. In this Warranty Against Defects "Warranty Period" means 24 months while owned by the original purchaser (or the original new product gift recipient of the original purchaser as the case may be). The Warranty Period will end upon any one or combination of the following events, occurrences, or uses:
      1. Where the Product is subject to damage from Force Majeure events or use in extreme weather conditions.
      2. Where the Product is subject to misuse related occurrences, including but not limited to the following:
        1. Burning, melting, or other damage caused by heat or flame;
        2. Overloading due to:
          1. loading or filling the Product other than described in the instructions; or
          2. standing on the base plate; or
          3. applying loads with devices other than integrated storage;
        3. Overloading products with a stated load capacity;
        4. Cutting, punching holes, "roughing", "keying", making amendments or alterations to, or applying third party products, substances, or treatments to a Product or any part of it (this does not apply where we direct you to do so in writing);
        5. Stretching, fraying, melting, or welding from being overloaded, or subjected to friction;
        6. Grinding, abrading, cutting, scouring, coating, lubricating, cleaning with anything other than mild soapy water (other than as directed), heating (other than as directed), or polishing any metal Product or any part of it;
        7. Painting, using lubricants, or applying other chemicals to the Product;
        8. Inappropriate cleaning or rinsing, such as use of harsh chemicals, steam, or high pressure cleaning devices;
      3. Where the Product is subject to normal wear and tear, including but not limited to:
        1. Abrasion from contact with the ground, the environment, straps, belts, cords, and the attachment of devices, tools, equipment, or other accessories to the Product;
        2. Engrained dirt, oil, and other contaminants;
        3. Discolouration;
        4. Fading;
        5. Pilling;
      4. Where the instructions for use are not followed, and this has caused damage or failure of the product.
  3. Warranty Statement
    1. Australian Consumer Law
      1. If you purchase our Product in Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
    2. Warranty against defects
      1. In addition to your rights under the Australian Consumer Law, we warrant the Product against defects for the Warranty Period of the Product, as defined in clause 2. This warranty does not apply to consumables.
      2. If our Product is defective and is returned to us by the original purchaser in accordance with the Claim Procedure during the Warranty Period, we will at our discretion replace or repair the defective Product.
    3. Claim Procedure
      1. To be eligible to make a warranty claim, you must:
        1. be the original purchaser of the Product (or have received the Product new from the original purchaser); and
        2. have proof of purchase of the Product (such as a receipt or invoice) from the seller; and
        3. have registered your product on the Marketday Pty Ltd website.
      2. You must fill out our warranty claim form on our website, and supply all required details, in order to obtain your Warranty Return Number.  The warranty claim form sets out the information that we will need to determine how we should respond to your claim.  
      3. Upon issue of your Warranty Return Number, we will provide you with instructions on how to return the Product to us. We may require that you send the Product to us by registered post and ensure that the product is packed to prevent damage occurring during transit.
      4. The Product is at your risk until we receive it at our designated service centre, and we have no responsibility for the product being lost or damaged in transit.
    4. Warranty terms and limitations
      1. If you return a faulty Product to us within the Warranty Period in accordance with the Claim Procedure, then we will pay your reasonable costs of returning the Product to us, and pay the return shipping costs.
      2. If you send us a Product with a claim for a fault or defect, and we determine that the Product is not faulty or defective, you are liable to pay for any return shipping costs. If you do not pay such costs, after 3 months we may treat the Product as abandoned and dispose of it at our discretion. You consent to us sending you notices by email to the address you provide to us when you request the Warranty Return Number.
      3. Use of modified or third party components, or making any modifications to the Product (including painting any component of it) will void the warranty.
      4. We may require that you provide us with certain information to process your warranty claim, including without limitation photos of damage to the product, an explanation of how the damage occurred, and the terrain or conditions the product was being used in. You agree that we may use this information for assessing your warranty claim, and for future development of our products.
    5. Information
      1. If you require any further information, or direction in relation to the disclaimer or warranty set out above please contact us by:
        1. Email at info@marketday.life
        2. Phone by calling 0480 631 606